FAQ

To ensure availability of a vehicle when you need it, book your reservation as soon as possible.  Your credit card WILL NOT be charged until the day of service. Enviro Livery Co. strives to accommodate same day and last-minute reservations based on availability.

Absolutely. Enviro Livery provides luxury, chauffeured transportation services for the traveling CEOs and executives in today’s business world. From board meetings and road shows to major events and trade shows, Enviro Livery offers corporate account packages and billing solutions tailored to fit the needs of your business. Highly experienced Meetings & Events team specialized in coordinating executive and luxury transportation for groups of any size. Account administrators can easily create, update and cancel reservations through our online reservations system. To set up a corporate account for corporate discounts and direct billing, contact us email.  Sales, Meetings & Events | [email protected] or [email protected]

How is the final total of my reservation calculated?  Below are types of charges that may represent your final trip total when purchasing Enviro Livery services.

Base Rate:  This charge represents the cost of the purchased vehicle at the hourly minimum of your reservation. Hourly minimums may vary, depending upon the type of reservation. For example, flat-rate reservations have a set hourly minimum, versus an “As Directed” or hourly reservations. See Hourly Minimum for more information.

Administration Fee:  This charge refers to a very small fraction of varying operational costs of handling and monitoring the reservation, imposed by municipal, County, state and federal governments, agencies and commissions, including airport, regulatory, safety assurance, licensing and other fees. This fee is subject to change without notice.

STC:  The Surface Transportation Charge covers business, license, and road taxes.

Gratuity:  Enviro Livery Co. chauffeurs count on a fair gratuity for services rendered. Much like a waitress/waiter, chauffeurs depend on gratuities for their earnings.  If you ever feel that this is not warranted for a particular chauffeur or trip, please notify us immediately for consideration of an adjustment.

Airport Fee:  This charge represents airport fees assessed by the Washington Metropolitan Airport Authority for all airport arrival & departure reservations. Client requesting inside pick ups from the airport there would be a additional charge for parking and meet & greet.

Early Morning / Late Night Surcharge:  For reservations scheduled between the hours of 12 a.m. – 5 a.m., a surcharge will be applied to the base rate of the reservation.

Extra Stop Fee:  For any stop requested of the chauffeur during the reservation that is not included on your reservation confirmation, an extra stop charge will be incurred. Flat-rate reservations can add up to three additional stops before being converted to an hourly reservation.

Fuel Surcharge:  The fuel surcharge is based on the average cost of fuel at the time of the reservation, as reported weekly by the Energy Information Administration, a statistical agency of the U.S. Department of Energy. This charge will therefore increase or decrease with fuel price levels.

Hourly Minimum:  Also known as “garage-to-garage" time or “portal time,” this standard charge reflects the minimum hourly rate of any vehicle. For flat-rate transfers, the flat charge covers from the time the passenger is picked-up to the time the passenger is dropped off. "As-directed" reservations are billed at an hourly rate with a minimum charge such as a 2 hour minimum, from then the reservation is billed hourly.

Late cancellation:  When customers are unable to provide adequate notice of canceling a reservation (normally at least 2 hours for sedans, 12 hrs SUV, Luxury sedans and Sprinter Vans and 24 hrs Mini buses and 48 hrs for coach buses in advance), they will be charged the full trip fare including a 20% gratuity charge. Enviro Livery Co. must have two hours’ notice from the pickup time on the reservation.

No-show:  This charge is incurred when the passenger cannot be located, or contacted, by the chauffeur or Enviro Livery Co., (a) one hour grace time for airport pickups (time begins when passenger’s plane lands) or (b) 30 minutes for non-airport pickups. A no-show charge includes the full trip fare. Customers having trouble locating their chauffeur can avoid incurring this charge by not leaving the requested pickup location without first contacting us at (571) 395-2600.

County Taxes:  Taxes are subject to change without notification, as Enviro Livery Co.  has no control over if or when a tax increase may be imposed by various governmental agencies.Taxes are charged as incurred.

Tolls:  This charge represents tolls that may be incurred by Enviro Livery Co. during the travel time, as well as for tolls during the chauffeur’s return trip. The decision for using toll roads is based upon the most expeditious route.Please notify your chauffeur prior to departure if you prefer a non-toll route.

Waiting time:  Delays are inevitable, which can sometimes keep customers from meeting their chauffeurs. For each reservation, we provide a window of time for customers to greet their chauffeurs at the requested pick-up time and location before incurring charges. Examples: Airport pickups: Enviro Livery Co. monitors all commercial airline information provided by the customer to ensure on-time airport pickups. We allow a 30-minute grace period is allowed on all domestic arrivals and a 60-minute grace period on all international arrivals. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate. Non-airport pickups: We allow a 15-minute grace period for all pickup locations other than airports. Waiting time charges will apply after the grace period and are accrued in quarter-hour increments, based on the vehicle’s hourly rate.

•               Reservation Confirmation:  After purchasing services from Enviro Livery Co., you will receive a reservation confirmation by e-mail. The charges contained in                        your confirmation are calculated based on the information provided to us at the time of the reservation, and are intended to serve as a good faith estimate only.                 The final trip total will be calculated based on duration of travel time, tolls, parking, taxes and additional charges, where applicable as listed above.

  Final total:  The final trip total is calculated after the vehicle returns to our facilities and will be reflected on your provided payment information within 12 to 24 business hours after the completion of the trip. If you do not receive a final receipt, please contact our Accounting department at [email protected]. Enviro Livery Co. is not responsible for any services fees or charges you may incur when authorizing the provided payment information.